Job Safety

July 20, 2012

What a Low Score Tells Us

There has been a lot of talk about what to do if an employee “fails” one of our tests. In general, a very low score, if repeated, indicates something is wrong. Lets say an individual has a baseline or normal score of .55. and his/her record shows consistent scoring within 10% of that baseline. If this score comes down to .35, there is a problem that needs to be addressed. But this single episode is rare, typically what we see is a pattern of scoring based on shift times. These patterns are clues to assist managers and employees in shift work planning.

An employee who works the night shift at different intervals may show a marked drop in performance that is only partially related to an expected night shift performance decline. It shows up when he signs in with low scores. Maybe he/she is asked to call in at 0800 with a report after getting off at 0600. Unusual? It happens. So seeing the score trend is a clue for shift work managers. And usually these problems can be fixed with a adjustment or a policy change. For example, “Unless it is an emergency, don’t call the night shift manager in the morning, let him sleep. But, have him file a standard written report before he signs off.” The point is there can be system problems that appear to be individual problems. Clues provided by tools like Alertometer can be a big help toward identifying these issues.